Hotel Glossary: Essential Terms at Armani Hotel Dubai

Refers to the rooms or spaces provided by the hotel for guests to stay in during their visit. It includes all types of rooms, suites, or other types of lodging offered by the hotel, which may vary in size, style, and amenities.

An advance payment is an upfront payment for future hospitality services, commonly required for group bookings, extended stays, or luxury accommodations.

Acronym for average length of stay.

Rate that includes bed, breakfast, lunch and dinner in selected dining venues available at the hotel.

Facilities and services that a hotel offers its guests, such as free Wi-Fi, laundry service, or a swimming pool.

A measure of the average rate paid by hotel guests per room sold, calculated by dividing Gross Rooms Revenue by the number of rooms paid for by hotel guests over a given period.

Arrival refers to the moment a guest reaches the hotel and completes the check-in process. This phase encompasses engagement with staff such as doormen or porters, completion of check-in formalities, allocation of rooms, distribution of keys, and management of luggage.

Places that tourists want to visit, like museums, theme parks, or historic sites

Booking Engine
Technology that allows reservations to be made on a website.

This is a property’s published base rate that doesn’t require pre-payment and doesn’t impose additional cancellation fees.

Rates that cover both bed and breakfast.

A formal, often celebratory, meal prepared for numerous guests.

A large room in a hotel used for hosting events like weddings, conferences, or parties.

An individual responsible for managing accommodation reservations for individuals, groups, or travel intermediaries.

The standards for a particular hotel brand, which determine (among other things) its design, the fit-out and operational requirements for that brand. Brand Standards are set by the brand owner (usually the Operator) and updated from time to time. The Owner will be expected to fund these updates throughout the Operating Plan.

Intimate, upscale hotels that distinguish themselves from larger chains through personalized service and unique offerings.

A hospitality service where servers provide guests with light bites directly from serving trays.

A hotel which is a member of a chain or group of hotels, including a Chain Scale.

The procedure where a guest officially registers at a hotel and receives their room key or key card.

The act of a guest finalizing their hotel bill and returning the room key or key card upon departure.

A hotel staff member who assists guests with obtaining services and information about external attractions and amenities.

Individuals who utilize hotel services during the day and depart the same day.

Direct bookings are those made on a hotel website, as opposed to reservations made through OTAs, travel agencies and other third-party networks.

An accommodation option featuring two beds for duo occupancy.

The person responsible for the day-to-day operations of a hotel.

A pre-arranged understanding permitting guests to check into their hotel accommodations ahead of the conventional check-in schedule.

A private bathroom directly accessible from a bedroom.

An abbreviation commonly used in the hospitality industry for food and beverage.

 The reception area, concierge and porter services.

A loyalty scheme or frequent traveller programme. Front of House The reception area, concierge and porter services.

The array of services and conveniences offered by a hotel to ensure a pleasant stay for guests. Examples of guest services might involve complimentary in-room tea and coffee facilities, or the provision of daily newspapers.

A lodging option that includes accommodation, breakfast, and one main meal, typically either lunch or dinner.

Similar to half-board, where the package includes accommodation, breakfast, and specifically dinner as the second meal.

The busiest time of year for hospitality and tourism businesses, when the most people visit and prices are usually higher.

Additional expenses beyond the basic hotel room rate, such as for parking, internet access, and in-room entertainment.

Expenses incurred during a guest’s stay that are billed after their departure, such as for telephone usage or minibar items not accounted for at check-out.

An option for guests to vacate their rooms after the customary check-out time.

A guest who turns up after the scheduled arrival time stated in their booking.

An incentive plan offered by hotels to reward guests for repeated stays by offering points or benefits that can be exchanged for discounts or complimentary services.

The number of nights that a guest spends in a hotel.

A traveler who is staying a number of nights in order to rack up points for their frequent stay program specific to that hotel chain.

A reservation status when the guest fails to arrive and does not provide prior cancellation notice.

A guest who, without reservation, walks into a hotel in search of a room or dining experience.

The measure of fill by dividing the total number of rooms occupied by the number of rooms available.

The time of year when tourism is at its lowest

A process where guests have the option to complete their check-in procedures over the internet before their arrival at the hotel, with some systems allowing bypassing the front desk altogether or using an express line to simply collect their room key.

A dining establishment that is situated within the hotel’s property.

Acronym for Out of Order, indicating that a room or service is temporarily unavailable.

A negotiated rate between the hotel and a specific client.

A pre-payment is a partial or full payment made before a guest’s stay to secure a reservation, often required for non-refundable bookings or special promotions.

A schedule that gives the details and times for pieces of the event agenda.

Hotel rooms that can accommodate up to five people.

The original price of a hotel room before any discounts or promotional rates are applied.

Refers to the check-in desk of the hotel.

Period between sessions of an event that is accompanied by snacks and beverages.

Type of rooms based on room size, amenities included and room spec ex. With balcony or fountain view

A grouping of rooms based on similar value characteristics.

A room being occupied by one or more guests for one night.

A tour of a location by an event planner to see if it meets their needs for an event.

Individual who should receive special or elevated treatment based on their role or relationship to an event.

A room that is available to be booked.

A service where an employee parks and retrieves guests’ vehicles.

A guest who, without a reservation, walks into a hotel in search of a room.